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Privacy Policy

Your privacy and mental health confidentiality are our top priorities

IT Act 2000 Compliant
HIPAA Standards
Your Rights Protected
Last Updated: March 20, 2024 | 12 min read | Version: 2.0
Contents

1. Overview

Welcome to Your Sweet Therapist ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yoursweettherapist.in and use our therapy services.

This policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

Key Points:

  • ✓ We collect personal and health information only with your consent
  • ✓ Your therapy sessions and records are kept strictly confidential
  • ✓ We never sell or share your data for marketing purposes
  • ✓ You have the right to access, update, or delete your information
  • ✓ We use industry-standard security measures to protect your data

2. Information We Collect

Types of Data We Collect:

Personal Information:
  • • Name, email address, and phone number
  • • Date of birth and gender
  • • Address and location details
  • • Emergency contact information
  • • Payment and billing information
Health Information (Sensitive Personal Data):
  • • Medical history and current health conditions
  • • Mental health assessments and diagnoses
  • • Therapy session notes and treatment plans
  • • Medications and treatment history
  • • Family and social history relevant to treatment
Technical Information:
  • • IP address and browser type
  • • Device information and operating system
  • • Pages visited and time spent
  • • Referring website addresses
  • • Cookie and tracking data

Note: Health information is classified as "Sensitive Personal Data" under Indian law and receives enhanced protection.

3. Use of Information

We use the collected information for the following purposes:

Healthcare Services

  • • Providing therapy sessions and consultations
  • • Maintaining treatment records and progress tracking
  • • Developing personalized treatment plans
  • • Emergency response and crisis intervention

Communication

  • • Appointment reminders and scheduling
  • • Session follow-ups and check-ins
  • • Responding to your inquiries
  • • Educational content and wellness tips

Administration

  • • Billing and payment processing
  • • Scheduling and calendar management
  • • Maintaining client records
  • • Insurance claims processing

Legal Compliance

  • • Meeting regulatory requirements
  • • Responding to legal requests
  • • Preventing harm to self or others
  • • Protecting our legal rights

4. Data Sharing and Disclosure

We maintain strict confidentiality and only share your information in the following circumstances:

With Your Consent

  • • When you explicitly authorize us to share information
  • • For referrals to other healthcare providers
  • • For insurance claims (with your written consent)
  • • Family involvement in treatment (with your permission)

Service Providers

We work with trusted third parties who assist in our operations:

  • • Payment Processors: Razorpay, PayU (PCI-DSS compliant)
  • • Cloud Storage: AWS (data stored in India)
  • • Communication: Email and SMS providers
  • • Analytics: Google Analytics (anonymized data only)

Legal Requirements

We may disclose information when required by law:

  • • Court orders or legal proceedings
  • • Government or regulatory requests
  • • To prevent imminent harm to self or others
  • • To protect our legal rights

Important: We will never sell, rent, or share your personal or health information for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Encryption

256-bit SSL/TLS encryption for all data transmissions

Access Control

Role-based access with multi-factor authentication

Secure Storage

Data stored in secure, ISO-certified data centers

Regular Audits

Quarterly security assessments and updates

5.1 Data Retention

We retain your information for the following periods:

  • Medical Records: Minimum 3 years after last session (as per Indian regulations)
  • Financial Records: 7 years (as per tax regulations)
  • Communication Logs: 1 year
  • Website Analytics: 90 days

Secure Deletion:

When retention periods expire, we securely delete or anonymize your data using industry-standard methods to ensure it cannot be recovered or reconstructed.

6. Your Privacy Rights

Under Indian data protection laws, you have the following rights:

Right to Access

Request a copy of all personal data we hold about you, including how it's being used and who it's shared with.

Right to Correction

Update or correct any inaccurate or incomplete personal information we have about you.

Right to Deletion

Request deletion of your personal data when it's no longer necessary (subject to legal requirements).

Right to Withdraw Consent

Withdraw consent for data processing at any time, though this may affect our ability to provide services.

Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer:

Email: privacy@yoursweettherapist.in
Response Time: Within 48-72 hours

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Cookie Type Purpose Duration
Essential Required for website functionality and security Session
Analytics Understanding website usage and improving experience 2 years
Preferences Remembering your settings and preferences 1 year

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. For minors (under 18 years):

Special Protections for Minors:

  • • Parental/guardian consent is required
  • • Parents have the right to access their child's information
  • • Additional privacy protections are implemented
  • • Limited data collection as per regulations
  • • Enhanced security measures for sensitive data

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

How We Notify You

  • • Posting the updated policy on this page
  • • Updating the "Last Updated" date
  • • Sending email notification to registered users
  • • Displaying a notice on our website
  • • For material changes: 30 days advance notice

Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Name: Diksha Thoke
Email: privacy@yoursweettherapist.in
Response Time: 48-72 hours

General Inquiries

Email: info@yoursweettherapist.in
Location: Bangalore, Karnataka, India
Working Hours: Mon-Fri, 10:00 AM - 6:00 PM IST

Grievance Officer (As per IT Act, 2000)

Name: Diksha Thoke
Email: grievance@yoursweettherapist.in
Working Hours: Monday - Friday, 10:00 AM - 6:00 PM IST
Response Time: All grievances will be addressed within 15 working days

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